FAQs

Debbie Draws Funny

FAQs

When Will My Order Arrive?

My processing time for most orders is 1-3 *business days- business days exclude weekends and holidays.
Larger orders (50-500+ cards) take more time and usually ship within 3-4 business days. I do my best to get orders shipped out as quickly as I can but for the most part, I am the whole enchilada in this popsicle stand (ok, I do have a part time assistant) I ship fast- but I do get a LOT of orders especially when any holiday is approaching. Like hundreds in a day, so please understand that I am but a mere mortal.

Please note that processing times are separate from shipping times:
First Class Mail- 2-5 business days 
Priority Mail 1-3 business days 
Please remember these are ESTIMATED delivery times and is in no way guaranteed by USPS or Debbie Draws Funny. Shipping times may be slower during busier seasons like Christmas/Hanukkah, Valentine's Day, and Mother's Day/Father's Day. Please plan accordingly.

Can you write something inside my card and mail it to someone on my behalf?

YES! But! Please keep your messages to less than 20 words (these are small A2 sized cards so about 4 x 5 inch writing space). I only do this IF you want your card mailed DIRECTLY to the recipient and their address must be within in the U.S. Leave your message and tell me which card, if ordering more than one, you need personalized in the "Note or Instructions” box at the checkout and I’ll take care of the rest!
Please Note: By opting to add a personal message, you will not be refunded any shipping costs. Any overages will be the charge of having your greeting card personalized and mailed.

Can you change the artwork/wording on this card?

Since all stationery is printed in bulk, I cannot make changes to artwork or text.

Could you make me a card that says "this" and draw a picture of "that" for me, pretty please, I’ll pay you ANYTHING!

It's not that I don't want to help you out, it's that I just lack the time to create custom work - But please tell me about your awesome ideas! I'm all ears :) When I get a lot of requests to make the same thing (like the Trump birthday card) I listen! If it tickles my fancy, I'll add it to my ever growing list of card ideas. And maybe one day something along the lines of what you were looking for could end up in my shop and in retail stores!

My package is LOST? Now what?


I feel your pain! It’s frustrating and annoying when (on the rare occasion) the USPS loses a package or it gets delayed!
In a word, I cannot be responsible for packages that go missing, BUT if your address is absolutely correct (you didn’t misspell the street name or leave off any numbers) I will not leave you without a product that you paid for! The truth is, once I ship a package it is literally out of hands & the rest of the job is up to the USPS. On those rare occasions that they drop the ball, here's what we do:
If a package is taking a really long time to arrive and the tracking shows that the package is "stuck" somewhere, the customer can choose to:


- Wait (super patiently!) for it to arrive. Please remember that delivery times are only estimates and not guaranteed by Debbie Draws Funny or USPS.
- Check with neighbors (especially if you live in an apartment building/condo complex, or anywhere where this a shared mailbox space) Many times your package is closer than you think.

IF YOU NEED IT FAST:
- Message me & Reorder that same product and we'll ship it ASAP. Then return the originally ordered product when it shows up for a refund minus shipping.

IF YOU WANT TO JUST GET A REFUND AND NO REPLACEMENT:
Please get in touch within 14 days of your order. If your order hasn’t shown up by then or has been delayed by the post office and is their error (if you accidentally gave an incorrect information when writing out your address on your order it’s not USPS's error) I will refund your order.
Orders will not be refunded after 14 days or if address was incorrect. I print shipping labels directly from the information provided.